Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We “FD” want to ensure that you are 100% happy & satisfied with your purchase. If you have any technical or sales queries, do not hesitate to contact us.
However, if you feel your purchases are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right & we are happy to assist you.
Although we’d love to know where things went wrong, or how we can improve. Please follow the steps below for a full refund within 30 days of your date of purchase.
Also, note that we make every attempt to process the refund as quickly as possible. However our payment processor or your financial institution can take up to 7 to 14 days for the refund to reflect in your bank account/card statement.
Important notes about the refund:
– Please note that, once you request a refund you can’t subscribe again to our service at any time in the future.
– You can’t cancel the subscription or service without a valid reason. Just changing your mind is not a valid reason.
Refund Process:
Step#1: Please send an email to: sales@firstdistribution.com.au
Step#2: Please allow 1 or 2 days to review your email & refund request.
